The solution for HP Certified Service Delivery Partners. Are you one of them? This tool allows you to provide quick service support and reduce time to solution while saving operational costs and delivering a superior service experience. The Partner can raise the case on behalf of their customer where he needs to upload files related to the issue he is facing on his device by taking a picture or uploading the document of troubleshooting steps. End of installation of a press can be performed and the picture of obstacles added during the installation has to be uploaded.